Effective Date: July 30, 2026

SANCTUAIRE DE FLEURS, A Maison respects the privacy of its visitors, fragrance purchasers, members of its community, collaborators, and those who communicate with the Maison.

This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when you visit sanctuairedefleurs.com, explore or purchase a fragrance, join the Maison’s email list, submit an inquiry, request a consultation, write a review, or otherwise engage with SANCTUAIRE DE FLEURS.

References in this Privacy Policy to “SANCTUAIRE DE FLEURS,” “the Maison,” “we,” “our,” or “us” refer to SANCTUAIRE DE FLEURS, A Maison.

By using this website, you acknowledge the practices described in this Privacy Policy.

We may collect information that you voluntarily provide when you:

• place an order;
• create or maintain an account through the website;
• join the Maison’s email list;
• request a virtual fragrance consultation;
• submit a contact, press, wholesale, collaboration, partnership, or other inquiry;
• communicate with us regarding an order;
• submit a fragrance review or testimonial;
• participate in an event, private experience, or other Maison offering; or
• otherwise communicate with SANCTUAIRE DE FLEURS.

This information may include:

• your name;
• email address;
• telephone number;
• billing address;
• shipping address;
• organization or professional affiliation;
• order and purchase history;
• consultation information;
• payment and transaction details;
• correspondence and inquiry details;
• fragrance preferences;
• reviews, testimonials, or other content you submit; and
• any other information you choose to provide.

Complete credit- and debit-card information is processed through the payment services available through our website. SANCTUAIRE DE FLEURS does not directly store complete payment-card numbers.

When you visit the website, certain information may be collected automatically through cookies and similar technologies. This may include:

• browser and device type;
• operating system;
• approximate geographic location;
• referring website or traffic source;
• pages viewed;
• links selected;
• dates and times of visits;
• session duration;
• interactions with website features;
• shopping and checkout activity; and
• other technical and usage information.

We use Google Analytics to understand how visitors find and engage with the website. Google Analytics may collect information such as session activity, approximate location, browser and device information, page views, traffic source, and website interactions through cookies and similar identifiers. Google requires websites using Analytics to disclose its use and explain how it collects and processes information. (Google Support)

We may use collected information to:

• process and fulfill orders;
• confirm purchases and provide order updates;
• arrange shipping and delivery;
• communicate regarding an order, payment, return, replacement, or delivery concern;
• administer virtual fragrance consultations and other appointments;
• provide requested information or assistance;
• deliver email communications from the Maison;
• maintain purchaser and transaction records;
• respond to contact, press, partnership, wholesale, collaboration, and other inquiries;
• publish submitted reviews or testimonials when authorized;
• understand website traffic, visitor behavior, and purchasing activity;
• improve the website, fragrance experience, service, and presentation of the Maison;
• detect, investigate, and prevent fraud, misuse, unauthorized activity, or security threats;
• maintain financial, administrative, and legal records;
• protect the rights, property, and integrity of SANCTUAIRE DE FLEURS and its visitors; and
• comply with applicable legal obligations.

We will not use personal information in a manner materially inconsistent with this Privacy Policy without providing appropriate notice.

When you place an order, we collect and use information necessary to complete the purchase and deliver your selection.

This may include:

• your name;
• email address;
• telephone number;
• billing and shipping addresses;
• items purchased;
• selected bottle size or offering;
• transaction amount;
• payment status;
• shipping method;
• tracking information; and
• correspondence related to the order.

We may share necessary information with payment processors, shipping carriers, fulfillment providers, website providers, and other service providers involved in completing your order.

Shipping carriers and other delivery providers operate under their own privacy practices.

Payments made through the website are processed by the payment provider available through the GoDaddy Websites + Marketing platform or another payment service made available at checkout.

The payment provider may collect information necessary to process the transaction, including:

• name;
• billing address;
• payment-card information;
• transaction amount; and
• other information required to authorize or complete payment.

SANCTUAIRE DE FLEURS may receive limited transaction information, such as your name, contact information, payment status, transaction date, items purchased, and amount paid.

We do not directly receive or retain your complete payment-card number.

The payment provider’s collection, handling, and retention of information are governed by its own privacy and security practices.

When you join the Maison’s email list, place an order, or otherwise request communication, we may send you:

• order confirmations and updates;
• shipping and delivery information;
• announcements concerning new compositions;
• invitations;
• private stories from the Maison;
• event information;
• collection updates;
• editorial or institutional announcements connected to the Maison; and
• other communications related to SANCTUAIRE DE FLEURS.

You may unsubscribe from nonessential email communications by using the unsubscribe option included in an email or by contacting us.

We may continue to send administrative communications necessary to manage an order, payment, consultation, request, or other direct relationship with you.

When you request or participate in a virtual fragrance consultation, we may collect information you choose to share regarding:

• fragrance preferences;
• compositions previously worn;
• personal taste;
• intended use;
• gifting needs;
• lifestyle considerations; and
• other information relevant to the consultation.

This information is used to provide the requested consultation and related recommendations.

Please avoid submitting medical, financial, or other highly sensitive information that is not necessary for the consultation.

Communications submitted through website forms, email, telephone, or text may be retained as reasonably necessary to respond to your request, maintain service records, resolve concerns, and protect the interests of the Maison and the individual communicating with us.

When you submit a review or testimonial, we may collect:

• your name;
• email address;
• order information;
• rating;
• written comments; and
• any photographs or other content you voluntarily provide.

Reviews or testimonials may be displayed publicly on the website, social media, printed materials, or other Maison communications.

We will not publicly display your email address, billing information, shipping address, or complete payment information.

By submitting a review or testimonial for publication, you represent that the content reflects your honest experience and that you have the right to submit it.

You may contact us to request removal of a review or testimonial. We will consider and process such requests where reasonably possible and legally appropriate.

Cookies are small files or identifiers stored through a visitor’s browser or device. They may be used to operate the website, remember preferences, understand visitor activity, measure traffic, support shopping functions, and improve website performance.

Google Analytics generally uses first-party cookies and similar identifiers to distinguish visitors and sessions and to measure how people interact with a website.

We use Google Analytics for website measurement, traffic analysis, and understanding how visitors move through the Maison’s digital experience.

We do not intentionally send names, email addresses, telephone numbers, complete mailing addresses, or other directly identifying information to Google Analytics.

You may restrict, block, or delete cookies through your browser settings. Disabling cookies may affect the operation of website, cart, checkout, account, or measurement features.

GoDaddy Websites + Marketing provides a cookie banner that allows visitors to accept or decline certain tracking. GoDaddy states that third-party tracking tools such as Google Analytics should load only after the visitor accepts when the cookie controls are configured accordingly. (GoDaddy Help Center)

The website is hosted and operated through GoDaddy Websites + Marketing.

GoDaddy and other service providers may process information necessary to provide:

• website hosting;
• online-store functionality;
• payment processing;
• order management;
• email delivery;
• analytics;
• data storage;
• website security;
• technical support;
• appointment or consultation functionality; and
• other website services.

These providers operate under their own privacy policies, security practices, and contractual obligations.

We may also use professional service providers for accounting, legal, administrative, shipping, or operational support.

Service providers may receive access to information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

SANCTUAIRE DE FLEURS supports organizations whose work aligns with the Maison’s commitments, including organizations addressing domestic violence and supporting women and families.

Unless expressly stated and authorized, we do not provide purchaser names, email addresses, mailing addresses, order histories, or other personal information to philanthropic organizations or partners.

A portion of a purchase may be designated for charitable support without transferring the purchaser’s personal information to the recipient organization.

The website may include links to philanthropic organizations, partners, publications, social-media platforms, press coverage, collaborators, and other external websites.

When you select an external link, you leave sanctuairedefleurs.com. SANCTUAIRE DE FLEURS does not control and is not responsible for the privacy, security, content, or data practices of external websites.

You should review the privacy policy of each external website you visit.

We may disclose information to service providers that assist with:

• website hosting and administration;
• payment processing;
• order fulfillment;
• shipping and delivery;
• email delivery;
• consultations and appointments;
• analytics;
• data storage;
• security;
• accounting;
• legal services; and
• other operational functions.

We may also disclose information:

• when required by applicable law, legal process, subpoena, court order, or lawful governmental request;
• when reasonably necessary to protect the rights, safety, property, or security of SANCTUAIRE DE FLEURS, its founder, its purchasers, its visitors, or others;
• to investigate fraud, misuse, unauthorized activity, payment disputes, or security incidents;
• to enforce applicable terms, policies, or agreements; or
• in connection with a restructuring, transfer, merger, sale, or succession involving the Maison.

SANCTUAIRE DE FLEURS does not sell personal information for monetary compensation.

We do not provide purchaser email addresses, mailing addresses, telephone numbers, order histories, or other contact information to unrelated third parties for their independent marketing use unless the individual has expressly authorized the disclosure.

We retain personal information only for as long as reasonably necessary to:

• process and fulfill orders;
• provide consultations and requested services;
• maintain purchaser and transaction records;
• provide requested communications;
• resolve delivery, payment, or service concerns;
• respond to inquiries;
• administer reviews and testimonials;
• maintain financial, tax, administrative, and legal records;
• protect the Maison and its visitors;
• enforce agreements; and
• comply with applicable obligations.
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Retention periods may vary depending on the nature of the information, the reason it was collected, and applicable legal, financial, or operational requirements.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, loss, alteration, destruction, or disclosure.

The website platform and payment providers also maintain their own security measures.

However, no website, payment system, electronic transmission, database, or method of storage can be guaranteed to be completely secure. Visitors should use care when submitting information online and should contact the Maison promptly regarding suspected unauthorized activity involving an order or account.

Depending on your location and applicable law, you may have the right to request:

• access to personal information maintained about you;
• correction of inaccurate or incomplete information;
• deletion of certain information;
• a copy of certain information;
• restriction of or objection to certain processing; or
• withdrawal of consent where processing is based on consent.
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You may also unsubscribe from nonessential email communications at any time.

To submit a privacy request, use the contact form on sanctuairedefleurs.com and identify your request as:

Privacy Inquiry

We may need to verify your identity before completing a request.

Certain information may be retained when required by law, necessary to complete or document a transaction, needed for legitimate financial or administrative purposes, or otherwise subject to a valid legal exception.

SANCTUAIRE DE FLEURS is based in the United States.

Information submitted through the website may be processed or stored in the United States or in other locations where our website, payment, analytics, shipping, or technology providers operate.

Visitors outside the United States should understand that privacy and data-protection laws in the United States may differ from those in their country of residence.

Where applicable law provides additional privacy rights or requires consent for certain data practices, we will seek to honor those requirements.

The website is intended for a general adult audience and is not directed to children under the age of 13.

SANCTUAIRE DE FLEURS does not knowingly collect personal information from children under 13.

Should we learn that such information has been collected, we will take reasonable steps to delete it.

A parent or guardian who believes a child has submitted personal information may contact us through the website.

We may revise this Privacy Policy as the Maison, website, collection, technology, service providers, or applicable requirements develop.

Any updated policy will be posted on this page with a revised effective date.

Material changes may also be communicated through the website or by email when appropriate.

Questions, concerns, or requests regarding this Privacy Policy may be submitted through the contact form on:

sanctuairedefleurs.com

Please identify the subject of your message as:

Privacy Inquiry