SHIPPING

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Shipping + Return + Privacy Policy

- Shipping Carrier:  We ship via USPS or UPS. 

- Processing Time:  Orders are processed within 1-2 business days excluding holidays. Please allow extra time for shipping during the holiday season, which begins on Thanksgiving week. 

- Time:  Standard shipping times are 3-5 business days after processing. Delivery times may vary based on location.

- Shipping Costs: USPS and UPS shipping rates vary by state

Return Policy

- 30-Day Complimentary Return Policy: We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund.

  - Conditions: The product must be in its original packaging and condition. This excludes beanies.

  - Process: To initiate a return, please contact Naja at support@sanctuairedefleurs.com to receive a Return Authorization (RA) number. Returns without an RA number will not be accepted.

  - Return Shipping: We provide a prepaid return label for your convenience. Please use this label to return the item.

Lost, Stolen, or Damaged Packages:

- Lost Packages: If your package has not arrived within 15 days after the expected delivery date, please contact Naja support@sanctuairedefleurs.com. We will initiate an investigation with UPS. If the package is confirmed lost, we will issue a replacement or refund.

- Stolen Packages: If you suspect your package was stolen, please wait 15 days from the delivery date before contacting us. We recommend checking with neighbors and reviewing any security footage. After this period, we will assist with a replacement or refund.

- Damaged Packages: If your package arrives damaged, please contact our Naja at support@sanctuairedefleurs.com within 7 days of receipt. Provide photos of the damaged packaging and product. We will arrange for a replacement or refund after reviewing the evidence.

Additional Terms:

- Exchanges: We currently do not offer exchanges. Please return the original item for a refund and place a new order for the desired item.

- Refund Processing: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

- Non-Returnable Items: For hygiene reasons, opened or used products cannot be returned. Beanies are not returnable. Limited edition and final sale items are also non-returnable.

- Contact Information: For any questions or concerns regarding your order, please contact our customer Naja at contact@sanctuairedeflerus.com. We are here to assist you Monday through Friday, 9 AM to 5 PM EST.

Privacy and Security:

- Privacy Policy: We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details.

- Secure Transactions: Our website uses SSL encryption to ensure your transactions are secure.

Thank you for shopping with SANCTUAIRE DE FLEURS. We appreciate your business and strive to provide the best possible experience with our unreasonable hospitality.

SANCTUAIRE DE FLEURS, takes pride in providing a personalized experience for each of our customers. To ensure the availability and quality of our products, we limit orders to a maximum of three fragrances per purchase. This allows us to serve all our customers more efficiently and maintain the integrity of our exclusive fragrance line.  We appreciate your understanding and support. Thank you for choosing SANCTUAIRE DE FLEURS!